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<rss xmlns:dc="http://purl.org/dc/elements/1.1/" version="2.0"><channel><atom:link rel="hub" href="http://tumblr.superfeedr.com/" xmlns:atom="http://www.w3.org/2005/Atom"/><description>I write, I drink coffee, I’m wife to a psycho, I mother the Ninjas. It doesn’t get much better than that.</description><title>Ninja Mama</title><generator>Tumblr (3.0; @ninjamama)</generator><link>http://ninjamama.tumblr.com/</link><item><title>Lazy Sunday</title><description>&lt;p&gt;I&amp;#8217;m sitting on the couch. Not doing a thing. Okay, that&amp;#8217;s not entirely true. I just watched my husband do housework, and I took a picture earlier. Aside from that, not a thing. &lt;/p&gt;
&lt;p&gt;It&amp;#8217;s Sunday. I&amp;#8217;m lazy. Who cares? :)&lt;/p&gt;
&lt;p&gt;Some drama early today. I&amp;#8217;m choosing to let it go. From now on, if you&amp;#8217;re someone who wants to be in my life, fantastic. If you&amp;#8217;re not, fantastic. I&amp;#8217;m too old, too tired, and too busy to try to make other people happy. I have a job, I have a family. I will no longer respond to what I think of as &amp;#8220;Drama Traps&amp;#8221;. Just not in my timeline, y&amp;#8217;know? &lt;/p&gt;
&lt;p&gt;Sunday&amp;#8230;.I deem you a success! &amp;lt;3&lt;/p&gt;</description><link>http://ninjamama.tumblr.com/post/35508844742</link><guid>http://ninjamama.tumblr.com/post/35508844742</guid><pubDate>Sun, 11 Nov 2012 15:42:02 -0500</pubDate><category>Sunday</category><category>lazy</category><category>love</category></item><item><title>deserthooker:

originofme:

iamabrusselssprout:

katematty:

ashl...</title><description>&lt;img src="http://24.media.tumblr.com/tumblr_md429ih8it1rr8jf0o1_500.png"/&gt;&lt;br/&gt;&lt;br/&gt;&lt;p&gt;&lt;a class="tumblr_blog" href="http://deserthooker.tumblr.com/post/35292123250/originofme-iamabrusselssprout-katematty"&gt;deserthooker&lt;/a&gt;:&lt;/p&gt;
&lt;blockquote&gt;
&lt;p&gt;&lt;a class="tumblr_blog" href="http://originofme.tumblr.com/post/35287012276/iamabrusselssprout-katematty-ashlandrenee"&gt;originofme&lt;/a&gt;:&lt;/p&gt;
&lt;blockquote&gt;
&lt;p&gt;&lt;a class="tumblr_blog" href="http://iamabrusselssprout.tumblr.com/post/35286400850/katematty-ashlandrenee"&gt;iamabrusselssprout&lt;/a&gt;:&lt;/p&gt;
&lt;blockquote&gt;
&lt;p&gt;&lt;a class="tumblr_blog" href="http://katematty.tumblr.com/post/35263479824/ashlandrenee-kitsunebellproductions"&gt;katematty&lt;/a&gt;:&lt;/p&gt;
&lt;blockquote&gt;
&lt;p&gt;&lt;a class="tumblr_blog" href="http://ashlandrenee.tumblr.com/post/35236349347/kitsunebellproductions-bakeanddestroy"&gt;ashlandrenee&lt;/a&gt;:&lt;/p&gt;
&lt;blockquote&gt;
&lt;p&gt;&lt;a class="tumblr_blog" href="http://kitsunebellproductions.tumblr.com/post/35232338642/bakeanddestroy-alwaysbleeding-not-unless-one"&gt;kitsunebellproductions&lt;/a&gt;:&lt;/p&gt;
&lt;blockquote&gt;
&lt;p&gt;&lt;a class="tumblr_blog" href="http://bakeanddestroy.tumblr.com/post/35230558696/alwaysbleeding-not-unless-one-guys-got-the"&gt;bakeanddestroy&lt;/a&gt;:&lt;/p&gt;
&lt;blockquote&gt;
&lt;p&gt;&lt;a class="tumblr_blog" href="http://alwaysbleeding.tumblr.com/post/35194587100/not-unless-one-guys-got-the-other-in-an"&gt;alwaysbleeding&lt;/a&gt;:&lt;/p&gt;
&lt;blockquote&gt;
&lt;p&gt;Not unless one guy’s got the other in an upside-down bear hug, sweetie. Otherwise you have to stop walking to blow each other.&lt;/p&gt;
&lt;p&gt;It’s definitely going to be weird watching all the gay people literally fucking in the streets. Just scissoring and buttfucking right there on the sidewalk, giving all that oral sex to each other up against lampposts and stuff.&lt;/p&gt;
&lt;p&gt;Because that’s what marriage is all about. I know because I am privileged to have had the option for heterosexual unions my entire life, and that’s one of the coolest parts. The first thing I did when I put the ring on Natalie’s finger was to take her out in the middle of Cherry street and just bury my face in her knickers. It was a little weird because some other people had just gotten married and they were already fucking on top of someone’s car, and another couple from a nearby church were doing some shit with rubber toys I still don’t fully understand, but we tried our best to ignore them and focus on the very public, totally legal sex we were about to have.&lt;/p&gt;
&lt;p&gt;The cool thing about America is that when you get married here it supersedes all indecent exposure and lewd conduct laws, and you can basically just walk into a preschool and start sucking on your husband’s dick or ejaculating all over your wife’s hair right in front of the kids, or go down on each other in the toothpaste aisle at Target.&lt;/p&gt;
&lt;p&gt;It’s awesome, and I’m extremely happy to share that awesomeness with many fine, gay Americans thanks to the progressive attitudes of people in several key states.&lt;/p&gt;
&lt;p&gt;See you on the sidewalks, gays! And you’d better not have any clothes on, you married sons of bitches! Live nude totally public fucking! Wooooooo!&lt;/p&gt;
&lt;/blockquote&gt;
&lt;p&gt;Giggling.&lt;/p&gt;
&lt;/blockquote&gt;
&lt;p&gt;*HYSTERICAL LAUGHTER*&lt;/p&gt;
&lt;/blockquote&gt;
&lt;p&gt;Bless this post.&lt;/p&gt;
&lt;/blockquote&gt;
&lt;p&gt;You sir are amazing and your wife is a very lucky woman!&lt;/p&gt;
&lt;/blockquote&gt;
&lt;p&gt;I could post this to Facebook and all my homophobic Christian family members would bitch about the language.&lt;/p&gt;
&lt;/blockquote&gt;
&lt;p&gt;There are days I wish I was still on FB so I could post stuff like this.&lt;/p&gt;
&lt;/blockquote&gt;
&lt;p&gt;Yes. Because equal marriage makes them suck each other’s dicks. Before equal marriage, no gay dude ever sucked a gay dude’s dick. Ever.&lt;/p&gt;
&lt;/blockquote&gt;</description><link>http://ninjamama.tumblr.com/post/35508541491</link><guid>http://ninjamama.tumblr.com/post/35508541491</guid><pubDate>Sun, 11 Nov 2012 15:38:04 -0500</pubDate></item><item><title>What DO I Want To Be When I Grow Up?</title><description>&lt;p&gt;The short answer? I have no idea.&lt;/p&gt;
&lt;p&gt;I want to know everything. I want to be a part of everything. Being challenged makes me eager and energized. I need to know why things happen, why people do what they do. I&amp;#8217;m eager to ideate, I want to make things better. I&amp;#8217;m interested in everything, I want to make a place for myself in this world.&lt;/p&gt;
&lt;p&gt;What do you do with that - does anyone know? I&amp;#8217;m at a loss.&lt;/p&gt;</description><link>http://ninjamama.tumblr.com/post/34417204267</link><guid>http://ninjamama.tumblr.com/post/34417204267</guid><pubDate>Sat, 27 Oct 2012 11:11:06 -0400</pubDate></item><item><title>It's Rant Time!</title><description>&lt;p&gt;Okay, I&amp;#8217;ve got a few things to get out, and I feel like typing. So here goes. Ready?&lt;/p&gt;
&lt;p&gt;First of all&amp;#8230;let&amp;#8217;s talk about the &lt;em&gt;&lt;strong&gt;ridiculous&lt;/strong&gt;&lt;/em&gt; amount of cursing and swearing I see on Facebook and Twitter. Are we being serious here? I&amp;#8217;ve seen more f-bombs in the last 15 minutes on Facebook than I care to count. Now listen, let me make something clear here - I swear. A lot, in fact. But I very, VERY rarely swear on Facebook, Twitter, etc. Why? Because as much as I&amp;#8217;d love to be 22 again, the fact of the matter is that I DO care what people think of me - and that includes not having a potty mouth in a place where sometimes the only impression get of me is what they read. And for those of you who are 22, let me make this perfectly clear: It&amp;#8217;s all fine and good to say you don&amp;#8217;t care, it&amp;#8217;s &amp;#8216;your account&amp;#8217;, it&amp;#8217;s &amp;#8216;no one&amp;#8217;s business&amp;#8217;, etc., but the truth of the matter is that &lt;a href="http://theundercoverrecruiter.com/infographic-how-recruiters-use-social-media-screen-applicants/" target="_blank"&gt;more employers than ever are checking you out based on your online activity&lt;/a&gt;. Oh, you don&amp;#8217;t care? Good luck with that. Here&amp;#8217;s hoping you hang onto that lack of caring when you grow up and attempt to have a career in a few years&amp;#8217; time. &lt;/p&gt;
&lt;p&gt;On a similar thread - parents of teens not paying a lick of attention to what they&amp;#8217;re doing online: &lt;strong&gt;Get your act together.&lt;/strong&gt; It might not matter today, but it&amp;#8217;s going to. There&amp;#8217;s no such thing as taking the pee out of the pool - what&amp;#8217;s on the Internet is ON THE INTERNET. Soon they&amp;#8217;ll be the 22 year old who&amp;#8217;s unable to get a job due to their online personas, so maybe taking some stock and having a conversation about the fact that like it or not, appearances matter might be a good idea.&lt;/p&gt;
&lt;p&gt;Next up: Social Media &amp;#8220;Experts&amp;#8221;. REALLY? Are we still using this word? Let me just make this part short and sweet, ok? If you&amp;#8217;re talking to someone who refers to themselves as an &amp;#8220;expert&amp;#8221; in social media, I want you to consider this: It&amp;#8217;s an ever-evolving, ever-changing medium. It&amp;#8217;s not ONE thing; it&amp;#8217;s many. It&amp;#8217;s a set of tools, not a magic wand. Most importantly, anyone who TRULY gets what social media is would never in a million years refer to themselves as an &amp;#8220;expert&amp;#8221;. Not in a conversation, not in a profile, not on a website. Nowhere. By the way, if you want to see what&amp;#8217;s going on in the social media world in response to this kind of foolishness, I highly suggest you go check out &lt;a href="http://www.steamfeed.com/" target="_blank"&gt;SteamFeed&lt;/a&gt;, which is an amazing group of people in the industry who are serious about changing the way things are being done. &lt;/p&gt;
&lt;p&gt;Finally&amp;#8230;intolerance. I&amp;#8217;ve had way more than enough, and no longer will I stand for it in any way, shape, or form. If you&amp;#8217;re someone who makes nasty, judgemental comments in my presence, no longer will I simply keep quiet or try to change the subject. I will call you out - and I won&amp;#8217;t care who hears. I&amp;#8217;m tired of &amp;#8220;playing nice&amp;#8221; with people who have no idea how to talk to or about others, who use politics or religious beliefs as a way to belittle and dehumanize others. It&amp;#8217;s 2012, people - not 1712. &lt;/p&gt;
&lt;p&gt;Sorry for being verbose&amp;#8230;.but my brain was full. :)&lt;/p&gt;</description><link>http://ninjamama.tumblr.com/post/32026619822</link><guid>http://ninjamama.tumblr.com/post/32026619822</guid><pubDate>Fri, 21 Sep 2012 23:19:34 -0400</pubDate><category>rant</category><category>social media</category><category>experts</category><category>fakers</category><category>appearance</category><category>being an adult</category><category>intolerance</category></item><item><title>OH so true!</title><description>&lt;img src="http://25.media.tumblr.com/tumblr_m1ya29U2uI1ql6e95o1_500.jpg"/&gt;&lt;br/&gt;&lt;br/&gt;&lt;p&gt;OH so true!&lt;/p&gt;</description><link>http://ninjamama.tumblr.com/post/20850470848</link><guid>http://ninjamama.tumblr.com/post/20850470848</guid><pubDate>Tue, 10 Apr 2012 13:57:25 -0400</pubDate></item><item><title>Call to Virgin Mobile - A Recap</title><description>&lt;p&gt;Virgin Customer Service Rep I spoke to: Laya&lt;/p&gt;
&lt;p&gt;*put on hold while she pulls up my account&lt;/p&gt;
&lt;p&gt;Explained why I was calling - I went over by 600mb and am being charged for 2.5GB&lt;/p&gt;
&lt;p&gt;*put on hold a second time so she can investigate&lt;/p&gt;
&lt;p&gt;Amount of data I went over by: 529.72120(MB)&lt;/p&gt;
&lt;p&gt;Laya explained that because I&amp;#8217;m on an &lt;em&gt;&amp;#8220;old plan&amp;#8221;&lt;/em&gt; (Smartphone 55), I&amp;#8217;m not covered by the 1gb = $10 thing - I get &lt;em&gt;&lt;strong&gt;5c/mb&lt;/strong&gt;&lt;/em&gt;. (Apparently in Virgin Mobile&amp;#8217;s world, an &amp;#8220;old plan&amp;#8221; gets raped by data, while a &amp;#8220;new plan&amp;#8221; does not. This &amp;#8220;old plan&amp;#8221;, by the way, I started in July 2011 - not even a year ago.) I then told her that was ridiculous as I was sent a text message FROM Virgin when I went over my data, &lt;em&gt;&lt;strong&gt;telling me extra data was charged at the rate of $10/GB&lt;/strong&gt;&lt;/em&gt; - not to mention that it&amp;#8217;s plastered ALL OVER their website. &lt;/p&gt;
&lt;p&gt;She gave me a &amp;#8220;one time credit&amp;#8221; because I &amp;#8220;didn&amp;#8217;t know that I wasn&amp;#8217;t covered&amp;#8221; (which is not true - I was under the impression that I was covered, as that&amp;#8217;s what all communication from Virgin Mobile told me) but &lt;strong&gt;&lt;em&gt;assured me that if I went over again, that credit wouldn&amp;#8217;t be given a second time.&lt;/em&gt;&lt;/strong&gt; I told her I wanted the remainder of my Super Tab put on my next bill, that I&amp;#8217;d be going to another company. I have to call back tomorrow, as Resolutions isn&amp;#8217;t open on Sunday.&lt;/p&gt;
&lt;p&gt;The over-all tone of the call? She wanted me off the phone. She wasn&amp;#8217;t sure how to explain this old vs new plan business (which I can understand, as it&amp;#8217;s completely absurd), and I was given a credit to shut me up. &lt;br/&gt;&lt;br/&gt;Guess who doesn&amp;#8217;t &amp;#8220;shut up&amp;#8221; well? This girl. &lt;/p&gt;</description><link>http://ninjamama.tumblr.com/post/19899629441</link><guid>http://ninjamama.tumblr.com/post/19899629441</guid><pubDate>Sun, 25 Mar 2012 12:58:16 -0400</pubDate></item><item><title>My Latest Post to Virgin Mobile (Yes, AGAIN)</title><description>&lt;p&gt;&lt;span&gt;I&amp;#8217;d like some clarification. Plastered all over your website is the fact that Data Costs are as follows: 1GB = $10. I went over by less than 600mb last month (the first time in almost ***3 years*** of being a Virgin customer, I might add), and it&amp;#8217;s costing me $25. &lt;/span&gt;&lt;br/&gt;&lt;br/&gt;&lt;span&gt;While I admit that as a Social Media professional, my math skills probably aren&amp;#8217;t those of say, an accountant, I feel quite confident&lt;/span&gt;&lt;span class="text_exposed_show"&gt; in saying something isn&amp;#8217;t quite right here. I&amp;#8217;d like to see the Virgin Mobile math on that, please. And while you&amp;#8217;re doing your calculations, I&amp;#8217;ll be checking out Wind Mobile, who offer *UNLIMITED* talk, text, and data - Canada-wide. Oh, and they also won&amp;#8217;t charge me an extra $10/month for unlimited incoming calls - that&amp;#8217;s part of their deal too. PLUS, on top of that, they&amp;#8217;ll give me a $100 service credit if I switch before April 1. &lt;br/&gt;&lt;br/&gt;Between the 999 month contract I had to fight to get out of, the absolutely HORRIBLE customer service from both Representatives AND Supervisors, and the fact that the people who work for this company obviously have no idea whatsoever how to actually LISTEN to their customers, I&amp;#8217;ve *had it*. Your motto is a joke, your service for customers is bordering on non-existent, and I&amp;#8217;m sick and tired of hearing excuses. I&amp;#8217;ll take my business where it&amp;#8217;s appreciated - which is obviously anywhere but here. &lt;br/&gt;&lt;br/&gt;Shame on you, Virgin Mobile.&lt;/span&gt;&lt;/p&gt;</description><link>http://ninjamama.tumblr.com/post/19896953484</link><guid>http://ninjamama.tumblr.com/post/19896953484</guid><pubDate>Sun, 25 Mar 2012 12:06:47 -0400</pubDate></item><item><title>Of Laziness.</title><description>&lt;p&gt;I&amp;#8217;ve been lazy about blogging. I admit it.&lt;/p&gt;
&lt;p&gt;I&amp;#8217;ve also been crazily busy, and haven&amp;#8217;t had much time to even think of blogging. &lt;/p&gt;
&lt;p&gt;Does this make me a) a slacker, b) a busy person, or c) a busy person who&amp;#8217;s also a slacker?&lt;/p&gt;
&lt;p&gt;Discuss.&lt;/p&gt;
&lt;p&gt;(PS: I&amp;#8217;m going with c, just for the record. I&amp;#8217;m nothing if not honest.)&lt;/p&gt;</description><link>http://ninjamama.tumblr.com/post/19780402692</link><guid>http://ninjamama.tumblr.com/post/19780402692</guid><pubDate>Fri, 23 Mar 2012 08:48:42 -0400</pubDate></item><item><title>Saturday, You Suck.</title><description>&lt;p&gt;It&amp;#8217;s snowing. It&amp;#8217;s blowing. My brain is messy.&lt;/p&gt;
&lt;p&gt;Saturdays are supposed to be relaxed and fun, right? This one&amp;#8217;s irritating me. I have a bunch of stuff I want to get accomplished today, and my brain is best described as &amp;#8220;fuzzy&amp;#8221;. Meaning, all the creative work I wanted to get done today is most likely down the drain.&lt;/p&gt;
&lt;p&gt;What do you do when your brain is fuzzy and you have things to do? I&amp;#8217;d love to hear some tips - obviously I need them!&lt;/p&gt;</description><link>http://ninjamama.tumblr.com/post/17041283703</link><guid>http://ninjamama.tumblr.com/post/17041283703</guid><pubDate>Sat, 04 Feb 2012 13:33:58 -0500</pubDate></item><item><title>Today I Am New</title><description>&lt;p&gt;I can&amp;#8217;t even explain it&amp;#8230;I&amp;#8217;m just new today. New attitude, new outlook, new way of thinking. &lt;/p&gt;
&lt;p&gt;I&amp;#8217;m smiling. Actually smiling. And I FEEL this smile. :)&lt;/p&gt;
&lt;p&gt;I am grateful, I am thankful, I am loved and loving. I am excited and happy about my life and the people in it. &lt;/p&gt;
&lt;p&gt;What a wonderful way to be. &amp;lt;3&lt;/p&gt;</description><link>http://ninjamama.tumblr.com/post/16079286671</link><guid>http://ninjamama.tumblr.com/post/16079286671</guid><pubDate>Wed, 18 Jan 2012 17:10:20 -0500</pubDate></item><item><title>The Day After(math)...</title><description>&lt;p&gt;Last night I wrote a blog post about my experience with Virgin Mobile. I also Tweeted - a lot. Not surprisingly, I heard back from them today. Well, from their Social Media Care Expert, Talli. She said that regarding my Facebook post, she &amp;#8220;did not receive it, to be honest&amp;#8221;. However, she did receive my Tweets and &amp;#8220;responded to those right away, but never heard back&amp;#8221; from me. &lt;/p&gt;
&lt;p&gt;The grown up, soft-hearted part of me wants to believe that the Facebook post deletion was simply the work of someone who didn&amp;#8217;t want it seen, and that Talli truly didn&amp;#8217;t see it. The bitter, twisted, frustrated, angry part of me&amp;#8230;well, I think that description pretty much says it all.&lt;/p&gt;
&lt;p&gt;Her words to me were: &amp;#8220;If I received a Facebook post from you, I would&amp;#8217;ve definitely responded. I take Social Media super serious and I&amp;#8217;m pretty on the ball over here. Either way, I&amp;#8217;m sorry you didn&amp;#8217;t receive a response back on Facebook - it was not our intention to delete or hide your post at all, I promise.&amp;#8221;&lt;/p&gt;
&lt;p&gt;Those are pretty impressive words, I&amp;#8217;ll give her that. I&amp;#8217;m also giving her a big thumbs up for the fact that she &amp;#8220;added a discount of 50% off your plan for the next three months, due to this frustration. This was really a huge mis-communication, that caused you a lot of frustration and time-wasting, so this is to show you that we&amp;#8217;re sorry and we really do care.&amp;#8221;&lt;/p&gt;
&lt;p&gt;However, the heart of this matter, at least for me, is in what I wrote to her in my final email:&lt;/p&gt;
&lt;p&gt;&amp;#8220;The whole reason I switched to Virgin was because I heard nothing but good things about it, and I was VERY excited that there was a company out there that actually cared about its&amp;#8217; customers.The branding for Virgin is done in such a way that if it were a person, I&amp;#8217;d think it was a young, hip, trendy individual - it&amp;#8217;s excellent. BUT, and there IS a but here, when the customer service doesn&amp;#8217;t match the branding, there&amp;#8217;s a serious, serious problem. &lt;/p&gt;
&lt;p&gt;Here&amp;#8217;s the truth of the matter - and I&amp;#8217;m going to lay it out on the line for you here. I *WANT* to love Virgin Mobile. Why? Because I&amp;#8217;m a gadget geek and I absolutely LOVE the thrill of getting a new phone, tablet, laptop, ereader&amp;#8230;whatever. If it&amp;#8217;s technology, I&amp;#8217;m IN. I&amp;#8217;m also a complete and utter social media/client services geek, and I WANT to engage with the companies I deal with. I WANT to know that when I send out a Tweet or a Facebook message, I&amp;#8217;m going to hear back. A perfect example of this: I have a VERY good relationship with the social media people at &lt;a href="http://www.radian6.com/"&gt;Radian6&lt;/a&gt; - and I&amp;#8217;ve never even PERSONALLY dealt with the company - I&amp;#8217;m just a HUGE fan. My husband, my coworkers, my family members, my friends - all of these people follow MY recommendation when it comes to technology. I WANT to have a relationship with a company that makes me feel good about telling them &amp;#8220;Ditch that bad service! Come over here!&amp;#8221; I&amp;#8217;m the ultimate brand ambassador. I&amp;#8217;m involved in TONS of programs that are designed solely to recommend to others. &lt;/p&gt;
&lt;p&gt;I do appreciate the 50% discount, I&amp;#8217;m not saying I don&amp;#8217;t. What I&amp;#8217;d appreciate even more is feeling like my business and my VOICE as a customer is important and appreciated.&amp;#8221;&lt;/p&gt;
&lt;p&gt;Take note, companies. It&amp;#8217;s much, much more important than you realize.&lt;/p&gt;</description><link>http://ninjamama.tumblr.com/post/13640097006</link><guid>http://ninjamama.tumblr.com/post/13640097006</guid><pubDate>Fri, 02 Dec 2011 13:16:10 -0500</pubDate></item><item><title>How to #FAIL at Social Media</title><description>&lt;p&gt;Last night I had a terrible customer service experience with Virgin Mobile Canada. To make a very long story short, my account was a complete and utter train wreck, they provided me with no answers, and I was left on hold for close to an hour until my cell phone battery finally died.&lt;/p&gt;
&lt;p&gt;When I got home, I wrote on their &lt;a href="http://www.facebook.com/virginmobilecan"&gt;Facebook wall&lt;/a&gt;. Instead of responding to that post - from a very obviously frustrated and upset &amp;#8220;Member&amp;#8221;, as they call us - they DELETED it.&lt;/p&gt;
&lt;p&gt;As someone who has been very heavily involved in social media and online communities/forums for the better part of a decade, I can quite honestly say this: There is no POSSIBLE way they could have done a worse job at &amp;#8220;handling&amp;#8221; my post. When a customer walks into your store and says &amp;#8220;I&amp;#8217;m unhappy, and here&amp;#8217;s why!&amp;#8221;, is your response to ignore them and pretend you didn&amp;#8217;t hear them speak? Of course not. You don&amp;#8217;t turn a blind eye, you don&amp;#8217;t ignore them, and you certainly don&amp;#8217;t pretend the problem doesn&amp;#8217;t exist for that customer. Unless you&amp;#8217;re the &amp;#8220;Social Media Team&amp;#8221; for Virgin Mobile Canada.&lt;/p&gt;
&lt;p&gt;Over the years I have worked with a number of companies involved in social media. From Loblaw to Aviva Insurance, Mars Canada to Boehringer, NBC Universal to Sandy Bay Networks, my advice has always remained the same: Treat EVERY comment, good or bad, the same. You don&amp;#8217;t &amp;#8220;get&amp;#8221; to weed out the bad; all that does is show your customers that you don&amp;#8217;t care about the problems they have with your product or service. Furthermore, if you&amp;#8217;re not interested in hearing the bad, how are you ever going to improve? Are you so above mistakes that you&amp;#8217;re never wrong? (I assure you&amp;#8230;that&amp;#8217;s not the case.)&lt;/p&gt;
&lt;p&gt;Here&amp;#8217;s some advice, companies: Get a clue. It&amp;#8217;s not 1995 anymore; your customers not only expect better, they INSIST upon it. Gone are the days where the bare minimum was enough to get by. Furthermore, if you&amp;#8217;re going to involve yourself in the social media world, don&amp;#8217;t think that deleting a comment is going to go unnoticed. Your customers notice.&lt;/p&gt;
&lt;p&gt;Then they Tweet about it. And blog about it. And write Facebook updates about it. That one customer whose voice you thought wasn&amp;#8217;t worth the effort to reply to, whose voice wasn&amp;#8217;t important enough to listen to?&lt;/p&gt;
&lt;p&gt;She&amp;#8217;s got a voice.&lt;/p&gt;</description><link>http://ninjamama.tumblr.com/post/13611794282</link><guid>http://ninjamama.tumblr.com/post/13611794282</guid><pubDate>Thu, 01 Dec 2011 19:42:38 -0500</pubDate></item><item><title>Saturday Morning Ramblings</title><description>&lt;p&gt;I am a tired girl this morning. When will I learn to turn the ringer off on my phone on weekends? Apparently not this weekend. I don&amp;#8217;t have an issue with people calling/texting - I love it. But before 8am is a bit much. That&amp;#8217;s all I&amp;#8217;m saying.&lt;/p&gt;
&lt;p&gt;Last night we bought the kitties a Kong toy. It&amp;#8217;s this pink and yellow monstrosity, and it&amp;#8217;s filled with catnip. Emma (the older, stripey kitty) immediately went for the bag it was in as we were trying to unload groceries. Upon finding it, she let out a loud &amp;#8220;Mrrrow!!&amp;#8221; and stole it while it was still in the packaging. Trying to be helpful, I removed the cardboard backing and attempted to pass it to her. She took it rather aggressively (she&amp;#8217;s a bit of a catnip freak) and proceeded to drop it (accidentally, I assure you) onto the floor, upon which Ivy (the younger, Siamese kitty who is laying in my lap and nomming my foot as I type her story) took the chance to make off with it like a bandit in the night. I&amp;#8217;m going to say that while the Kong toy is obviously a great success, we should have bought two. Guess what I&amp;#8217;ll be picking up later today?&lt;/p&gt;
&lt;p&gt;In other cat-related news, Miss Ivy doesn&amp;#8217;t know it yet, but today is Bath Day. To be blunt, she smells like a foot. She&amp;#8217;ll be unimpressed to the highest degree, naturally, but will prance through the house like it was her idea afterward. In case you&amp;#8217;re not already aware&amp;#8230;.Cats Are Jerks.&lt;/p&gt;
&lt;p&gt;We have guests coming this afternoon. The Husband&amp;#8217;s buddy from work and his GF are coming over, and I&amp;#8217;ve been asked oh-so-beggingly by The Husband to make my &amp;#8220;Famous Cheese-Stuffed Meatballs&amp;#8221;. Personally I believe he&amp;#8217;ll just use any excuse he can get, as this dish is among his favourites. The cutest part of this request was his exclamation of &amp;#8220;I&amp;#8217;ll help you!!&amp;#8221;. While both adorable and thoughtful, the best way for him to &amp;#8220;help&amp;#8221; will be to stay out of the kitchen while I work my magic. Sweet that he&amp;#8217;d offer, however. While I may not have married The Husband for his culinary skills, both his Sweetness and Sense of Humour rate highly on the &amp;#8220;Must Haves&amp;#8221; scale.&lt;/p&gt;
&lt;p&gt;It&amp;#8217;s obviously time for more coffee and to somewhat start this day. I&amp;#8217;m going to go with the coffee part, and not so much the starting of the day part. Why? Truth be told, I haven&amp;#8217;t a reason one could label &amp;#8220;good&amp;#8221;&amp;#8230;but I just don&amp;#8217;t care. &lt;/p&gt;
&lt;p&gt;Happy Saturday! :D&lt;/p&gt;</description><link>http://ninjamama.tumblr.com/post/11770287933</link><guid>http://ninjamama.tumblr.com/post/11770287933</guid><pubDate>Sat, 22 Oct 2011 08:42:20 -0400</pubDate></item><item><title>Why, Monday? Why?</title><description>&lt;p&gt;Mondays and I usually get along pretty well. I wouldn&amp;#8217;t go so far as to say we&amp;#8217;re BFFs, but we&amp;#8217;re not at each others&amp;#8217; throats. Usually.&lt;/p&gt;
&lt;p&gt;This Monday is different. This Monday arrived less than impressively and has made it a point to remind me constantly throughout the day that it&amp;#8217;s here. I&amp;#8217;m relatively sure it&amp;#8217;s using a loudspeaker of some sort - that would certainly explain the headache I&amp;#8217;ve got. I think I saw it carrying a holster, too.&lt;/p&gt;
&lt;p&gt;It&amp;#8217;s not all bad, of course. Few things are, really. My website is going to be up today, which makes my little heart beat a bit faster. I&amp;#8217;ve been productive, which is always a nice feeling. The sun is shining. Both cups of coffee I had were excellent. &lt;/p&gt;
&lt;p&gt;I can find the good in anything, I tell you! Please, Monday&amp;#8230;let&amp;#8217;s be friends again? &amp;lt;3&lt;/p&gt;</description><link>http://ninjamama.tumblr.com/post/10130989526</link><guid>http://ninjamama.tumblr.com/post/10130989526</guid><pubDate>Mon, 12 Sep 2011 14:21:07 -0400</pubDate></item><item><title>Kindle 3? Yes, please!</title><description>&lt;p&gt;I&amp;#8217;m a &lt;a href="http://www.bzzagent.com"&gt;BzzAgent&lt;/a&gt; - have you heard of them? If you haven&amp;#8217;t, get thee to that site - it&amp;#8217;s fantastic, and fun. Not to mention the fact that you get to voice your opinion on loads of cool products for loads of cool companies. &lt;/p&gt;
&lt;p&gt;It&amp;#8217;s basically a site that&amp;#8217;s taken Word of Mouth Marketing to a whole new level - and it&amp;#8217;s doing it really, really well. &lt;/p&gt;
&lt;p&gt;This week, they&amp;#8217;re having a pretty neat little &lt;a href="http://www.handheld-ebook-reader.com/kindle-3-compare-the-latest-generation-of-kindle-wireless-reading-device.html"&gt;Kindle 3&lt;/a&gt; Bzz Campaign (which, in case you&amp;#8217;re not in the know, is what they call each &amp;#8220;project&amp;#8221; or &amp;#8220;campaign&amp;#8221;). Since this will be a highly-sought-after Bzz Campaign to get in on, they&amp;#8217;ve asked us &amp;#8220;Why are you interested?&amp;#8221; Cool beans, no?&lt;/p&gt;
&lt;p&gt;So&amp;#8230;why am I interested? &lt;/p&gt;
&lt;p&gt;I&amp;#8217;m a reader. I have been since I was 2 years old. That&amp;#8217;s right - 2 years old. Toddler. I&amp;#8217;ve always had an enormous love of books, and I&amp;#8217;m thankful that I&amp;#8217;ve passed that on to my children. My oldest son, who is 10 (and a half!), LOVES to read. He&amp;#8217;s currently reading the final Harry Potter book, which he borrowed from the library. &lt;/p&gt;
&lt;p&gt;I have a tablet, which I use as my e-reader. I also have a Sony e-reader, which I &amp;#8220;passed on&amp;#8221; to my husband once I got the tablet. For Christmas this year, I&amp;#8217;d like to get my 10 (and a half!) year old an e-reader&amp;#8230;.but which one?&lt;/p&gt;
&lt;p&gt;I want to be in the Kindle Bzz Campaign for two reasons. One, because I LOVE to read, and I&amp;#8217;d LOVE to try out a Kindle 3! Two, because if I like it, there&amp;#8217;ll be another one wrapped under the Christmas tree this year. &lt;/p&gt;
&lt;p&gt;So&amp;#8230;.Kindle 3? Yes, please! :)&lt;/p&gt;</description><link>http://ninjamama.tumblr.com/post/9920612685</link><guid>http://ninjamama.tumblr.com/post/9920612685</guid><pubDate>Wed, 07 Sep 2011 12:18:53 -0400</pubDate></item><item><title>Jumbled Thoughts</title><description>&lt;p&gt;I have no idea what I want to write about right now&amp;#8230;I just know I want to type and get thoughts out of my head. Bear with me. &lt;/p&gt;
&lt;p&gt;Today was relatively uneventful. I had some great conversation with my boss, which was cool. Did my regular stuff, nothing major. Was asked to facilitate a session at St Francis Xavier University on October 26th - Traditional Marketing vs Social Media. It&amp;#8217;s for the XEDC (&lt;a href="http://xedc.ca/"&gt;&lt;a href="http://xedc.ca/"&gt;http://xedc.ca/&lt;/a&gt;&lt;/a&gt;), so I&amp;#8217;m pretty stoked about that. :) &lt;/p&gt;
&lt;p&gt;My sister had a follow-up appointment after having a bunch of tests done, and everything seems to have come back good - I was pretty relieved to hear that. There&amp;#8217;s one test left for her to get the results of, and a few more tests to have done, but I feel like we can probably say at this point that things shouldn&amp;#8217;t be too horribly difficult to get sorted out. Again - relieved to hear that.&lt;/p&gt;
&lt;p&gt;I came home, read a bit, had dinner, then we went for ice cream. That seemed to be a hit, so I can&amp;#8217;t complain about that. &lt;/p&gt;
&lt;p&gt;I have an appointment tomorrow with the NS Department of Economic and Rural Development and Tourism, which I&amp;#8217;m looking forward to. I&amp;#8217;m not sure what will come of it, but we&amp;#8217;ll see tomorrow, I guess. &lt;/p&gt;
&lt;p&gt;Long day; I&amp;#8217;m tired. I think there&amp;#8217;ll be a lot of reading and chilling out in my very near future. Hope your day was good. :)&lt;/p&gt;</description><link>http://ninjamama.tumblr.com/post/9099397362</link><guid>http://ninjamama.tumblr.com/post/9099397362</guid><pubDate>Thu, 18 Aug 2011 19:42:29 -0400</pubDate></item><item><title>Day 5 -&gt; Something you hope to do in your life</title><description>&lt;p&gt;&lt;span&gt;
&lt;p&gt;Day 01 → Something you hate about yourself.&lt;br/&gt;Day 02 → Something you love about yourself.&lt;br/&gt;Day 03 → Something you have to forgive yourself for.&lt;br/&gt;Day 04 → Something you have to forgive someone for.&lt;/p&gt;
&lt;/span&gt;&lt;span&gt;Day 05 → Something you hope to do in your life.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span&gt;&lt;/span&gt;&lt;span&gt;
&lt;p&gt;Travel. I want to see this world, not just dream about seeing this world. There is so much beauty on this planet&amp;#8230;I want to experience it. :)&lt;/p&gt;
&lt;p&gt;Day 06 → Something you hope you never have to do.&lt;br/&gt;Day 07 → Someone who has made your life worth living for.&lt;br/&gt;Day 08 → Someone who made your life hell, or treated you like shit.&lt;br/&gt;Day 09 → Someone you didn’t want to let go, but just drifted.&lt;br/&gt;Day 10 → Someone you need to let go, or wish you didn’t know.&lt;br/&gt;Day 11 → Something people seem to compliment you the most on.&lt;br/&gt;Day 12 → Something you never get compliments on.&lt;br/&gt;Day 13 → A band or artist that has gotten you through some tough ass days. (write a letter.)&lt;br/&gt;Day 14 → A hero that has let you down. (letter)&lt;br/&gt;Day 15 → Something or someone you couldn’t live without, because you’ve tried living without it.&lt;br/&gt;Day 16 → Someone or something you definitely could live without.&lt;br/&gt;Day 17 → A book you’ve read that changed your views on something.&lt;br/&gt;Day 18 → Your views on gay marriage.&lt;br/&gt;Day 19 → What do you think of religion? Or what do you think of politics?&lt;br/&gt;Day 20 → Your views on drugs and alcohol.&lt;br/&gt;Day 21 → (scenario) Your best friend is in a car accident and you two got into a fight an hour before. What do you do?&lt;br/&gt;Day 22 → Something you wish you hadn’t done in your life.&lt;br/&gt;Day 23 → Something you wish you had done in your life.&lt;br/&gt;Day 24 → Make a playlist to someone, and explain why you chose all the songs. (Just post the titles and artists and letter)&lt;br/&gt;Day 25 → The reason you believe you’re still alive today.&lt;br/&gt;Day 26 → Have you ever thought about giving up on life? If so, when and why?&lt;br/&gt;Day 27 → What’s the best thing going for you right now?&lt;br/&gt;Day 28 → What if you were pregnant or got someone pregnant, what would you do?&lt;br/&gt;Day 29 → Something you hope to change about yourself. And why.&lt;br/&gt;Day 30 → A letter to yourself, tell yourself EVERYTHING you love about yourself&lt;/p&gt;
&lt;/span&gt;&lt;/p&gt;</description><link>http://ninjamama.tumblr.com/post/9080982609</link><guid>http://ninjamama.tumblr.com/post/9080982609</guid><pubDate>Thu, 18 Aug 2011 11:09:30 -0400</pubDate></item><item><title>Day 04 → Something you have to forgive someone for.</title><description>&lt;p&gt;Day 01 → Something you hate about yourself.&lt;br/&gt;Day 02 → Something you love about yourself.&lt;br/&gt;Day 03 → Something you have to forgive yourself for.&lt;br/&gt;Day 04 → Something you have to forgive someone for.&lt;/p&gt;
&lt;p&gt;When I was 12, I was molested. People say forgiveness is for us - to allow us to let go of the anger and sadness. I&amp;#8217;m not really sure I believe that. Maybe I&amp;#8217;m just not ready to forgive. I hesitated to even put this here because I&amp;#8217;m not sure I &amp;#8220;have to&amp;#8221; forgive anyone for anything. I may eventually choose to, but &amp;#8220;have to&amp;#8221;? Not so sure about that.&lt;/p&gt;
&lt;p&gt;Day 05 → Something you hope to do in your life.&lt;br/&gt;Day 06 → Something you hope you never have to do.&lt;br/&gt;Day 07 → Someone who has made your life worth living for.&lt;br/&gt;Day 08 → Someone who made your life hell, or treated you like shit.&lt;br/&gt;Day 09 → Someone you didn&amp;#8217;t want to let go, but just drifted.&lt;br/&gt;Day 10 → Someone you need to let go, or wish you didn’t know.&lt;br/&gt;Day 11 → Something people seem to compliment you the most on.&lt;br/&gt;Day 12 → Something you never get compliments on.&lt;br/&gt;Day 13 → A band or artist that has gotten you through some tough ass days. (write a letter.)&lt;br/&gt;Day 14 → A hero that has let you down. (letter)&lt;br/&gt;Day 15 → Something or someone you couldn’t live without, because you’ve tried living without it.&lt;br/&gt;Day 16 → Someone or something you definitely could live without.&lt;br/&gt;Day 17 → A book you’ve read that changed your views on something.&lt;br/&gt;Day 18 → Your views on gay marriage.&lt;br/&gt;Day 19 → What do you think of religion? Or what do you think of politics?&lt;br/&gt;Day 20 → Your views on drugs and alcohol.&lt;br/&gt;Day 21 → (scenario) Your best friend is in a car accident and you two got into a fight an hour before. What do you do?&lt;br/&gt;Day 22 → Something you wish you hadn’t done in your life.&lt;br/&gt;Day 23 → Something you wish you had done in your life.&lt;br/&gt;Day 24 → Make a playlist to someone, and explain why you chose all the songs. (Just post the titles and artists and letter)&lt;br/&gt;Day 25 → The reason you believe you’re still alive today.&lt;br/&gt;Day 26 → Have you ever thought about giving up on life? If so, when and why?&lt;br/&gt;Day 27 → What’s the best thing going for you right now?&lt;br/&gt;Day 28 → What if you were pregnant or got someone pregnant, what would you do?&lt;br/&gt;Day 29 → Something you hope to change about yourself. And why.&lt;br/&gt;Day 30 → A letter to yourself, tell yourself EVERYTHING you love about yourself&lt;/p&gt;</description><link>http://ninjamama.tumblr.com/post/9059363309</link><guid>http://ninjamama.tumblr.com/post/9059363309</guid><pubDate>Wed, 17 Aug 2011 20:45:15 -0400</pubDate></item><item><title>This Won't Be Popular....</title><description>&lt;p&gt;&amp;#8230;and I&amp;#8217;m past caring.&lt;/p&gt;
&lt;p&gt;Every day I read status &amp;#8220;updates&amp;#8221; that bother me. I won&amp;#8217;t go so far as to say they &lt;em&gt;offend&lt;/em&gt; me, but if I&amp;#8217;m completely honest, it&amp;#8217;s bordering that. It&amp;#8217;s not even so much the words that bother me - it&amp;#8217;s what they stand for. It&amp;#8217;s also the fact that it&amp;#8217;s not &amp;#8220;appropriate&amp;#8221; for me to post the equivalent from my viewpoint.&lt;/p&gt;
&lt;p&gt;You see&amp;#8230;.I&amp;#8217;m an Atheist. &lt;/p&gt;
&lt;p&gt;If I respond to a post that tells me that &amp;#8220;In order to understand the Bible, you must first understand its Author&amp;#8221; with &amp;#8220;In order to appreciate life, you must first stop believing in a fictional character and get real about your own existence&amp;#8221;, I&amp;#8217;d be told I was rude. If I remove someone from my list of contacts because they post religious &amp;#8220;stuff&amp;#8221; (I&amp;#8217;m being nice), I&amp;#8217;m told I should &amp;#8220;respect the beliefs of others&amp;#8221;. Of course, I also run the risk of being told that I&amp;#8217;m being &amp;#8220;prayed for&amp;#8221;. &lt;/p&gt;
&lt;p&gt;Why must I respect your beliefs? I &lt;em&gt;don&amp;#8217;t&lt;/em&gt; respect them. I think they&amp;#8217;re ridiculous. I&amp;#8217;m amazed on an almost daily basis that there are still people in 2011 who &amp;#8220;believe in God&amp;#8221;. I have no idea at all how anyone with a brain in their head can say those words. It literally boggles my mind. I cannot wrap my head around a thought process that leaves out the logical thinking telling us that civilizations before us made up stories to explain their world - stories that we no longer need, as we have a much greater grasp on the world around us. I don&amp;#8217;t comprehend the ability of an entire group of people to completely put aside the fact that religion is a man-made entity that was used to create fear and obedience in people. I cannot fathom how saying &amp;#8220;It&amp;#8217;s just &lt;em&gt;faith&lt;/em&gt;!&amp;#8221; is supposed to be an actual argument as to why I should accept something I simply do not accept.&lt;/p&gt;
&lt;p&gt;If a grown woman told you they still believed in Santa Claus, how would you react? Would you be incredulous? Would you be baffled? Would you think to yourself, &amp;#8220;But Santa Claus is just a story we tell children!&amp;#8221;?&lt;/p&gt;
&lt;p&gt;That&amp;#8217;s how I feel about religion/god.&lt;/p&gt;
&lt;p&gt;So no, I&amp;#8217;m not interested in your religious or faith-based update. And yes, there&amp;#8217;s a good chance I&amp;#8217;m going to hide your feed from my stream. I won&amp;#8217;t remove you completely, as I don&amp;#8217;t want to hear yet again how I&amp;#8217;m rude; I simply won&amp;#8217;t be listening.&lt;/p&gt;
&lt;p&gt;PS: I don&amp;#8217;t believe in the Easter Bunny, either. &lt;/p&gt;</description><link>http://ninjamama.tumblr.com/post/9022294125</link><guid>http://ninjamama.tumblr.com/post/9022294125</guid><pubDate>Tue, 16 Aug 2011 22:03:30 -0400</pubDate></item><item><title>Day 03 → Something you have to forgive yourself for.</title><description>&lt;p&gt;&lt;span&gt;
&lt;p&gt;Day 01 → Something you hate about yourself.&lt;/p&gt;
&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;Day 02 → Something you love about yourself.&lt;/p&gt;
&lt;p&gt;&lt;span&gt;&lt;/span&gt;&lt;span&gt;Day 03 → Something you have to forgive yourself for.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span&gt;&lt;/span&gt;&lt;span&gt;
&lt;p&gt;Nearly three years ago, I made a major life decision that affected my entire family. It was the hardest thing I&amp;#8217;ve ever done&amp;#8230;and it was necessary. Without that decision, I wouldn&amp;#8217;t be where I am today - nor would my family. However, I know that it caused a lot of pain and heartbreak for every member of my family - myself included. I know it was the right thing, and I don&amp;#8217;t regret it, but I still pay for it daily. I&amp;#8217;d love to forgive myself for it, but I&amp;#8217;m not sure if I ever can/will.&lt;/p&gt;
&lt;p&gt;Day 04 → Something you have to forgive someone for.&lt;br/&gt;Day 05 → Something you hope to do in your life.&lt;br/&gt;Day 06 → Something you hope you never have to do.&lt;br/&gt;Day 07 → Someone who has made your life worth living for.&lt;br/&gt;Day 08 → Someone who made your life hell, or treated you like shit.&lt;br/&gt;Day 09 → Someone you didn’t want to let go, but just drifted.&lt;br/&gt;Day 10 → Someone you need to let go, or wish you didn’t know.&lt;br/&gt;Day 11 → Something people seem to compliment you the most on.&lt;br/&gt;Day 12 → Something you never get compliments on.&lt;br/&gt;Day 13 → A band or artist that has gotten you through some tough ass days. (write a letter.)&lt;br/&gt;Day 14 → A hero that has let you down. (letter)&lt;br/&gt;Day 15 → Something or someone you couldn’t live without, because you’ve tried living without it.&lt;br/&gt;Day 16 → Someone or something you definitely could live without.&lt;br/&gt;Day 17 → A book you’ve read that changed your views on something.&lt;br/&gt;Day 18 → Your views on gay marriage.&lt;br/&gt;Day 19 → What do you think of religion? Or what do you think of politics?&lt;br/&gt;Day 20 → Your views on drugs and alcohol.&lt;br/&gt;Day 21 → (scenario) Your best friend is in a car accident and you two got into a fight an hour before. What do you do?&lt;br/&gt;Day 22 → Something you wish you hadn’t done in your life.&lt;br/&gt;Day 23 → Something you wish you had done in your life.&lt;br/&gt;Day 24 → Make a playlist to someone, and explain why you chose all the songs. (Just post the titles and artists and letter)&lt;br/&gt;Day 25 → The reason you believe you’re still alive today.&lt;br/&gt;Day 26 → Have you ever thought about giving up on life? If so, when and why?&lt;br/&gt;Day 27 → What’s the best thing going for you right now?&lt;br/&gt;Day 28 → What if you were pregnant or got someone pregnant, what would you do?&lt;br/&gt;Day 29 → Something you hope to change about yourself. And why.&lt;br/&gt;Day 30 → A letter to yourself, tell yourself EVERYTHING you love about yourself&lt;/p&gt;
&lt;/span&gt;&lt;/p&gt;</description><link>http://ninjamama.tumblr.com/post/8690642892</link><guid>http://ninjamama.tumblr.com/post/8690642892</guid><pubDate>Tue, 09 Aug 2011 11:08:33 -0400</pubDate></item></channel></rss>
