Virgin Customer Service Rep I spoke to: Laya
*put on hold while she pulls up my account
Explained why I was calling - I went over by 600mb and am being charged for 2.5GB
*put on hold a second time so she can investigate
Amount of data I went over by: 529.72120(MB)
Laya explained that because I’m on an “old plan” (Smartphone 55), I’m not covered by the 1gb = $10 thing - I get 5c/mb. (Apparently in Virgin Mobile’s world, an “old plan” gets raped by data, while a “new plan” does not. This “old plan”, by the way, I started in July 2011 - not even a year ago.) I then told her that was ridiculous as I was sent a text message FROM Virgin when I went over my data, telling me extra data was charged at the rate of $10/GB - not to mention that it’s plastered ALL OVER their website.
She gave me a “one time credit” because I “didn’t know that I wasn’t covered” (which is not true - I was under the impression that I was covered, as that’s what all communication from Virgin Mobile told me) but assured me that if I went over again, that credit wouldn’t be given a second time. I told her I wanted the remainder of my Super Tab put on my next bill, that I’d be going to another company. I have to call back tomorrow, as Resolutions isn’t open on Sunday.
The over-all tone of the call? She wanted me off the phone. She wasn’t sure how to explain this old vs new plan business (which I can understand, as it’s completely absurd), and I was given a credit to shut me up.
Guess who doesn’t “shut up” well? This girl.